Privacy Policy

You can browse homes and watch videos without an account. We collect more only when you use a feature that needs it.

• Your account: your name, your email address and a password (we keep only a scrambled version of the password, never the password itself).
• What you save: homes you save, searches you save and the alerts you switch on.
• Chats and enquiries: the messages you send to an agent, and what you type into a contact or viewing request form (your name, phone number, email and message).
• If you are an agent: your name, photo, phone number, agency, CEA registration number, and the listings, photos and videos you upload.
• Photos and videos you upload: when you add a photo we remove its hidden location data (such as GPS) before we keep it.
• How the service is used: a random code stored on your device that counts views, plays and shares of listings without knowing who you are; and your internet address (IP address), which we keep with sign-in records and form submissions to prevent abuse.
• In the app, with your permission only: your camera and microphone (to record a listing video), your photos and videos (to add them to a listing) and permission to save a finished video to your photos.

We do not use the location of your phone, and we do not show advertising or sell your data.

• To run your account, show your saved homes and keep you signed in.
• To let buyers and agents talk to each other and arrange viewings.
• To rank and show listings fairly, and to count how many people watched a video.
• To keep the service secure, stop spam and fix problems.
• To answer you when you write to us.

Agents. When you chat with an agent or send an enquiry, that agent (and the administrators of their agency) can see your name, your message and the details you typed into the form.

Our service providers handle data for us so the service works: DigitalOcean (the servers, located in Singapore), and Cloudflare (delivery, security and, where switched on, privacy-friendly visitor counts that use no cookies). We use an AI translation service (Anthropic) for the text of our web pages when you choose another language; it receives page text, not your account details. Maps come from OpenStreetMap and place and address lookups use OneMap (Singapore Land Authority) and OpenStreetMap services, which see your internet address when your device or our server contacts them.

Others. If you share a listing using WhatsApp or another app, that app receives what you choose to share. We may also disclose data when the law requires it.

We use a sign-in cookie to keep you signed in on the website (8 hours for staff and agents, up to 30 days for buyers; in the app, up to 30 days) and one anonymous visitor cookie to count views. Your device also stores your saved homes and a few preferences. These are needed for the service to work, and we use no advertising or cross-site tracking cookies.

We keep your account until you delete it. Sign-ins expire on their own. Server backups are rotated: a deleted account can remain in a backup for up to about 30 days before the backup is replaced. We keep records we must keep by law.

• Delete your account at any time: in the app go to Account, then Delete My Account; on the website open your account menu and choose Delete my account. Your saved homes, saved searches and alerts are deleted, you are signed out everywhere, and your name, email and phone number are removed from your account, your enquiries and your report details. Agents you have chatted with keep the text of those chats and requests, without any details that identify you.
• Ask to see or correct your data, or withdraw your consent, by writing to us at the address below.
• Turn off live viewing alerts in your account settings.
• Allow or block the camera, microphone and photos in your phone's settings.

Pages are sent over an encrypted (HTTPS) connection, passwords are stored scrambled, sign-ins can be cancelled, and uploads are checked. No service is perfectly secure; if a problem affects your data we will tell you and the authorities as the law requires.

OPENVYU is for adults looking at property. We do not knowingly collect data from anyone under 18. If you think a child has given us data, write to us and we will delete it.

We will change this page when what we do changes, and show the new date at the top. If a change is important we will tell you in the app or by email.

Questions, requests or complaints about your data: [email protected]. OPENVYU, Singapore.